enjoy11 Terms and Conditions

This document is a legal agreement between enjoy11 ("Platform", "We") and each individual who registers an account or uses any service provided through the website enjoy11.onl ("Player", "You"). Use of any of our services constitutes full acceptance of all terms stated in this document.

enjoy11 operates under international licensing and offers online gambling services including sports betting, live casino, online slots, Sic Bo and various other games to eligible players. These services are available at the official website enjoy11.onl.

In this document, "Platform" refers to the website, mobile application and all service channels operated by enjoy11. "Real money" refers to funds deposited by the player, while "bonus funds" refers to credits granted through enjoy11 promotional programmes.

To register and use enjoy11 services, each player must meet the following requirements:

• Be at least 21 years old on the date of registration.
• Not be located in a country or territory that absolutely prohibits online gambling.
• Have the legal capacity to enter into a binding agreement.
• Never have been declared bankrupt or be under active insolvency proceedings.
• Not currently be under an active self-exclusion programme on any gambling platform.

enjoy11 reserves the right to request players to submit identity verification documents at any time. Documents that may be required include a copy of the national identity card (MyKad), bank statement or other reasonable documents for age and identity verification purposes.

Each player is only permitted to register one account. Owning more than one active account is a serious violation that may result in all associated accounts being terminated and balances forfeited. If you find that a duplicate account exists under your name, please contact our support team immediately.

Players are fully responsible for ensuring that all information provided during registration is accurate, truthful and up to date. Information that should be kept current includes username, mobile phone number, email address and bank account details. Failure to update information may cause delays in withdrawal processing.

Players are fully responsible for the security of their account password. We recommend using a strong password containing a combination of uppercase letters, lowercase letters, numbers and special characters. Do not share your login details with anyone, including enjoy11 customer support representatives.

If you suspect your account has been accessed without authorisation, please contact our support team immediately via 24/7 live chat for a temporary account freeze.

enjoy11 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency including USDT, BTC and ETH.

The limits in effect for all payment methods are as follows:

• Minimum deposit: RM10
• Minimum withdrawal: RM50
• Withdrawal processing time: 5 to 30 minutes

All withdrawals will be processed to the same account method used for the deposit. enjoy11 reserves the right to request additional verification before approving any withdrawal for anti-money laundering purposes. Players must ensure that the registered payment account is in their own name.

enjoy11 offers a welcome bonus of 200% on the first deposit up to RM888. This bonus is subject to a wagering requirement of 25 times the bonus value before any winnings from bonus funds can be withdrawn.

A simple calculation example:

• Deposit RM100 → Bonus RM200 → Balance RM300 → Wagering requirement RM200 × 25 = RM5,000
• Deposit RM1,000 → Bonus RM888 → Balance RM1,888 → Wagering requirement RM888 × 25 = RM22,200

General terms applicable to all enjoy11 promotions:

• Each player is only eligible to receive the welcome bonus once.
• Bonuses cannot be transferred between accounts.
• enjoy11 reserves the right to modify, suspend or terminate any promotional programme at any time with reasonable notice.
• Any attempt to abuse bonuses will result in the bonus being cancelled and the account being reviewed.
• Unused bonus funds within the specified period will expire automatically.

The enjoy11 VIP membership programme offers weekly cashback to active players. There are five VIP tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%) and Diamond (up to 1.2%). Progression to higher tiers depends on the player's overall gaming activity.

All games available on the enjoy11 platform use random number generators (RNG) that have been independently audited to ensure fairness and transparency. The outcome of each game is final and cannot be disputed unless there is clear evidence of a confirmed technical failure.

The following are strictly prohibited on the enjoy11 platform:

• Use of automation software, bots or scripts to manipulate games.
• Cooperation between players to gain an unfair advantage (collusion).
• Attempts to exploit bugs or technical vulnerabilities in the platform.
• Use of more than one account for the purpose of accumulating bonuses.
• Any form of fraud or illegal activity.

In the event of a technical disruption during gameplay, all affected bets will be voided and funds returned to the player's account. enjoy11 is not responsible for any expected winnings that were not received due to a technical failure.

enjoy11 provides customer support 24 hours a day, 7 days a week through two main channels: in-app live chat and support email. Our support service is operated in two languages, Malay and English.

Live chat support is the fastest way to get help for urgent issues such as login problems, pending transactions or technical enquiries. For issues that require documentation or record review, we recommend using the email channel.

The enjoy11 support team is not permitted to ask for your password or full payment details. If you receive any communication requesting such information, do not comply and report it to us immediately.

Players have the right to close their account at any time by contacting the customer support team. Before account closure is processed, all eligible real-money balances will be returned to the player via the registered payment method.

enjoy11 reserves the right to suspend or terminate a player's account in the following situations:

• Confirmation that the player is under 21 years of age.
• The player provided false information during registration.
• Confirmed fraudulent activity, money laundering or breach of terms.
• The player is in a region prohibited from accessing the enjoy11 platform.
• A request from the relevant legal authorities.

For cases related to problem gambling, enjoy11 offers a self-exclusion option where players can apply to be blocked from accessing the platform for a specified period. This is part of enjoy11's commitment to responsible gambling. More information is available on our Responsible Gambling page.

enjoy11 is not responsible for any direct, indirect, incidental or consequential losses arising from the use of the platform, including gambling losses, service disruptions or technical errors that are beyond our reasonable control.

Players acknowledge and agree that:

• Gambling involves financial risk and game outcomes cannot be guaranteed.
• The enjoy11 platform is provided "as is" without any guarantee of profit.
• enjoy11 is not responsible for losses arising from unauthorised third-party access to a player's account due to the player's own negligence.
• enjoy11's maximum liability under any circumstances is limited to the amount of active deposits in the player's account at the time of the incident.

enjoy11 reserves the right to modify these terms and conditions at any time. Any significant amendments will be communicated to players via registered email or in-platform notification at least 14 days before the amendments take effect.

Continued use of the enjoy11 platform after amended terms take effect is considered acceptance of the revised terms. If you do not agree with any amendment, please stop using the platform and contact the support team to close your account.

These terms and conditions are governed by the laws of the jurisdiction in which enjoy11 operates under its international licence. Any dispute that cannot be resolved through negotiation will be referred to the competent dispute resolution body.

If any provision in this document is found to be invalid or unenforceable, that provision will be severed while the remainder continues in full force and effect.